CX challenges in the Post Covid Society

Welcome to a webinar with our Group CEO Jacob Hallencreutz and our Chief Analyst Johan Parmler.

Already before Covid-19 in different ways became a part of our lives, business life was becoming more complex, uncertain and unpredictable. In the wake of Covid-19, this development is accelerating. What will happen when the pandemic is “over”? What is the “new normal”? How will customers’ demands, needs, expectations and behaviours change?

In this webinar, we will share our research findings and conclusions from the first year of the pandemic. We will also discuss what we predict lies ahead reagrding customer experience.

Register for the webinar on Tuesday, May 18 10 am – 10.30 am. The webinar is 30 minutes presentation and ends with a Q&A.

SIGN UP HERE, it’s FREE to participate!

Jacob Hallencreutz

Jacob Hallencreutz, PhD, Group CEO EPSI Rating Group

Johan Parmler

Johan Parmler, PhD, Chief Analyst EPSI Rating Group.


If you have any questions about the webinar, please contact Johan Parmler